Context ontologies in the enterprise
During my time at Synergetics, an employability process company, we constructed numerous context ontologies. Basically they served as a formal foundation for grounding competencies: generic competencies + context = meaningful and ‘interoperable’ competencies. Examples are context ontologies of the NedCar automotive plant and the laboratory environment of the Hogeschool Ghent. Both companies were struggling to implement the top-down generic competency models, style SHL. By giving them a semantic grounding all internal and external stakeholders could understand and collaborate around these models and above all, identify key differences between their model and those of external stakeholders. By shedding clarity on how the competency models were used in a certain context, organisations narrowed the room for personal interpretation of the models. An outcome of this was for example the identification of ‘competency gaps’ between the offer of the curriculum of Hogeschool Ghent and industry demand.
But were they truly ‘context ontologies’? In his much-cited work about the knowledge-creating enterprise, Nonaka describes context, and with it the concept of ‘ba’ (which roughly means a place, or context in motion), as multifaceted at best and generally volatile. ‘Ba’ is where knowledge is created within the enterprise and where the dialectic process takes place. In another paper that tries to elaborate the concept of context a bit starting from Nonaka’s insights, the authors state that context is inherently personal, although in some cases it intersects with other peoples’ contexts. What we have done at Synergetics, was actually extracting ‘ideal types’ from context, which are types that claim general validity and are shared amongst people. Problem is that this increase in anonymity implies a decrease in fullness of the content.
Just like tacit knowledge becomes more relevant in less formalised situations, perhaps this is the case for the underlying competencies as well. Perhaps it is not possible to formalise the ‘application’ of competencies enough because the ontology engineering lag of such a granular ontology would make it unmaintainable (or rather, unprofitable) and the degree of individuality of context would simply make a context ontology irrelevant on a shared level (because the real grounding of competencies should take place on those non-shared levels which are not on the level of ‘ideal types’).
I guess in the end the question is one of pragmatism: is the (non-shared) level of the individual even relevant for a context ontology? Yes, if you truly want to represent meaningful competencies (where they are really situated). No, if you are happy to compare competency models on the ‘ideal type’ level inter- or intra-organisationally even if it may be somewhat a stretch from what is really going on. But then we arrive once more at the problem of personal interpretation of the models.
Posted: May 20th, 2009 under phd.
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